| Frequently Asked Questions |
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| 1. How do I use, setup, retrieve my Voicemail, Custom VoicePrompt, Numeric Retrieval and Page Forwarding? |
Voicemail and Numeric Retrieval instructions:
1. Dial your pager phone number.
2. Enter 0 while operator is speaking.
3. Enter your 4 digit access code after operator voice asks for it.
4. Enter 11 for greeting mode.
5. Enter 30 to begin recording.
6. Press 1 to stop recording
7. Enter 40 if you would like to listen to your new greeting message.
The above steps (4,5,6,7) are required only to set up the message that your callers will hear (custom voiceprompt) when they dial your pager number.
To listen to your messages follow steps 1,2, and 3 then hit 3 to hear messages you may also hit the * key on your phone for a help message that lists all available options.
When your pager beeps with your own pager phone number, this is your indication that someone has left a voice message. If a caller just wants to leave a numeric message, they do not have to wait for your entire greeting to play, they can begin dialing their phone number as soon as your greeting begins.
If you would like to change your voicemail access code: enter your current access code, dial 173, then your new 4 digit access code and finally #. Your new access code will then be active.
If you would like to access numeric retrieval, follow steps 1,2 and 3, then dial 14, then 3 to listen the numeric pages that were sent to your pager.
The system will retain up to the last 15 numeric pages sent.
If you have the page forward option enabled, follow steps 1, 2 and 3, the dial 16, then dial 6 and enter the pager number to be forwarded and the # sign ( only enter the last 7 digits of the pager number ) To cancel page forward follow steps 1 - 4 and press 3 to cancel call forward.
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| last updated - 2009-11-26 11:46:30 |
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| 2. How do you page a pager? |
1. Call the pager phone number from a touch tone phone
2. After the beep tones or voicemail greeting, type in the phone number that you would like to display on the pager, then press the pound sign on your telephone keypad (#). You will hear a series of fast beeps, you may then hang up.
3. If the pager has voicemail and you would like to leave a voice message, wait for the tone, leave a short message, then hang up. Do not press the pound sign (#) if leaving voicemail. Only press # if typing in a number
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| last updated - 2011-04-09 03:10:22 |
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| 3. How long does it take to receive my pager once I order and pay for it? |
If paying by credit or debit card. Your order will usually ship within 3 business days.
Once shipped, it may take another 4 to 7 days for your pager to arrive via our FREE shipping option.
If you are in a rush but do not want to pay alot for shipping, you may choose priority mail which usually takes 2 to 3 days from the day we ship.
If you are really in a rush, choose 2nd day or next day air, we will try our hardest to ship the same day if we receive your order by 4pm. Next day air orders take priority over all orders in our system.
If mailing in a check or money order, first we have to receive the check/money order, then there will be an automatic 10 day hold while we wait for your payment to clear.
Then the normal processing and delivery time.
This is the slowest possible way to order, so as long as you are not in a rush, no problem.
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| last updated - 2009-07-07 09:44:03 |
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| 4. I placed an online order for a prepaid wireless refill pin using a credit card and my credit card was successfully authorized.
A) I then received an email that my order is on security hold and to call 1-800-908-2337. How come?
B) Why do I need to call from my home phone (unblocked) to verify my order and how come my home phone has to be listed in the phone book/directory assistance? |
A) All first time phone pin customer orders are automatically placed on security hold.
The fact that your order is placed on hold does not necessarily mean that the order is fraudulent or that anything is wrong, but our systems have saved honest cardholders thousands of dollars in unauthorized charges.
Sometimes we must decline a legitimate order if we are unable to verify your information or the credit/debit card information with the card issuing bank.
B) Confirming your order is our way of protecting shoppers like yourself against credit card fraud.
Since we are not physically shipping a prepaid phone pin to a street address, it is very easy for a credit card thief to steal your information and fool the credit card authorization system.
It is very difficult for a person committing fraud to call from your home phone that we can verify with directory assistance.
This process has eliminated 99% of all of our fraud orders.
Sometimes a child may take their parent's credit card without their parents permission and be able to submit a successful order and call from their home phone. This may be a reason that we sometimes ask a few security questions or ask to speak with a parent before fulfilling an order.
Our security team inspects and verifies all new orders to guarantee your online security and the safety of your information online. All fraudulent orders are reported to the appropriate authorities. All I.P. addresses (the number that identifies YOUR COMPUTER) are logged and reported when fraudulent activity occurs. (Any order may be declined if you entered a contact phone number that does not match the contact phone number that your credit / debit card issuer or Paypal has on file or if we are unable to verify the phone number with directory assistance).
An order will be declined if the contact phone number entered is not in service.
At our option, we may call you back after you call us to prevent fraudulent caller id spoofing.
Please note that we may decline any order for other reasons as our system has sophisticated fraud scoring methods that also assist us. |
| last updated - 2009-07-29 02:19:08 |
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| 5. I placed an order online. I used my credit/debit card. The funds were put on hold by my bank, yet you declined my order. Why? |
If paying by credit/debit card or paypal...
Please make sure the billing address entered is exactly the same as your credit/debit card billing address or payment will automatically be declined.
If an incorrect address is entered, a payment authorization hold of up to 10 business days may be placed on your credit/debit card by your bank even though the sale will be declined.
In addition, to protect against credit card fraud, Directpage is only permitted to ship to the billing address of your credit/debit card.
This security policy has saved innocent customer's thousands of dollars over the years from internet fraud. Since most credit card thieves don't live at the actual billing address of your credit/debit card, our policy prohibits us from shipping to an alternate address. Unless their is "friendly fraud" involved where a household member uses a credit/debit card without authorization of the credit/debit card holder, our policy protects most purchases from credit/debit card fraud.
Occasionally, we receive legitimate orders where the billing address is different than the shipping address. If this is the case and you are unable to allow shipment to the billing address, please pay by check or money order and once payment clears, we will allow shipment to an alternate address or contact your card issuing bank and add the shipping address to your card profile and then notify us by phone at 1-800-908-2337 ext 1 of your bank contact and their phone number with extension for manual authorization.
Finally, some customers think that we are unable to ship to a po box where their credit/debit card statements are mailed. Directpage does ship to po boxes via US Mail, Priority Mail and Express Mail so this will not cause a problem. |
| last updated - 2010-02-08 11:50:03 |
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| 6. What is junior voicemail, custom voiceprompt and numeric retrieval mean? I see you offering them free with a prepaid annual service plan as a holiday special. |
Voicemail works like an answering machine and enables your caller to leave a verbal message, the pager will alert you as soon as message is left on your voicemail. You would then call from a phone to listen to the voicemail message.
Numeric Retrieval allows you to listen to the last 15 numeric pages that were sent to your pager, great if you accidentally erased a page or were outside of your coverage area.
Custom VoicePrompt allows you to record a custom greeting up to 15 seconds in length that your callers will hear when they call your pager phone number as opposed to the generic voice prompt that says "Please enter your numeric message at the sound of the tone" Also includes Numeric Retrieval.
Junior VoiceMail holds up to 5 messages for up to 12 hours (storage time is paging carrier dependent) with a 15 second message length and 15 second outgoing greeting
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| last updated - 2009-11-26 11:37:10 |
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| 7. How do you know what area code and exchange I need for my pager? |
We base the local number and coverage area on the city/state that we are sending the pager to.
So for example, if you live in Los Angeles, California, we will assign a local number for Los Angeles along with Southern California coverage, but if you live in Los Angeles and want a local number for another city/state or coverage for another city or state, just tell us exactly what you need in the special instructions box located in the order form area at checkout.
If you need help, we are just a phone call away at 1-800-908-2337
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| last updated - 2009-07-07 09:44:29 |
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| 8. Do you have a glossary of terms related to pagers? |
DirectPage Glossary...
Address Book Input name, address, and phone numbers into the pager's memory.
Alarm Clock Alarm can be set to alert at a pre-selected time.
Alphanumeric Text and Numbers instead of just numbers
Auto On/Off The pager can be set to turn off daily at a pre-selected time for a specified duration. After this duration, the pager will automatically turn on again. User Selectable
Auto Backlight Backlight turns on automatically when the pager detects insufficient light. Backlight turns on automatically when the pager detects insufficient light.
Auto Retry Automatically resends your message up to 3 times when the line is busy.
Automatic Signature Capability Program your Smart Pager to automatically add your name to every message being sent.
Batch Paging Sends multiple pages in one phone call, limiting phone line usage.
Battery Gauge An icon in the display will specify the battery voltage level.
Bookmark Set a bookmark when reading an Information Update; upon re-entering, the message will begin where the bookmark was set.
Button Operation Allows you to play, reverse, fast forward, pause, lock and delete messages all with dedicated buttons.
Call Status Detects busy signals and monitors message delivery progress.
Caller ID If the sender's name and number is programmed into your pager's memory, the pager will ID the sender for you.
Canned Messages Canned messages are short messages that you preprogram in the pager. When you receive a message, you can reply with one of the canned messages, such as 'yes', 'on my way', etc.
Character-to-Number Translator Easily enter phone numbers that use text. Just type in the actual letters and the it will automatically translate it to the appropriate number.
Custom Power Up Prompts A programmable prompt (i.e. typically a carrier name) that is displayed for approximately 2 seconds when the pager is turned on.
Dash Insertion The pager will insert a dash after the area code (i.e. after the 3rd digit in a 10-digit message).
Date Stamping The incoming message will be stamped with the date when it is received. The date will be displayed at the end of the message.
Day of Week The day of the week will be displayed on the standby screen.
Dedicated On/Off Button Allows you to turn the pager on and off easily with one button.
Display Message Number The number of the message received will appear in the icon display.
Disable All Alerts All audible and vibration alerts are disabled; therefore, the pager will never alert.
Duplicate Message Detection Duplicate Messages are stored in the same memory slot as the original message - saving memory space for new messages. The latest timestamp is used and a Duplicate prompt is displayed when the message is read.
Erase All All read, unprotected messages may be erased at once.
Error Correction Automatically corrects message errors.
Event Alarm Messages saved to the event list can have a daily or one-time alarm set at a specific time to remind you of the event.
Event List Save messages with specific times and dates that you want to remember such as birthdays or anniversaries.
FLEX |
| last updated - 2009-07-07 09:53:53 |
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| 9. How do you send an email text message to a Directpage one way alphanumeric pager? |
Frequencies 929.6125 and 929.6625:
10 digit pager phone number @archwireless.net
Frequency 929.2125:
10 digit pager phone number @amsmsg.net |
| last updated - 2009-07-07 09:54:50 |
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| 10. How come I am receiving a bill for pager service? I paid for the service when I purchased my pager! |
You will automatically receive a renewal bill that is due one month before service is scheduled for disconnection.
If you no longer need service, just send us a short email with your account and/or pager phone number as well as your name and address requesting service disconnection.
The majority of our customers depend on their Directpage pager service and do not want service interrupted, therefore we send renewal bills allowing enough time for our customers to schedule payment ahead of time.
If the renewal payment is not received, we will disconnect your pager automatically with no further obligation other than overcall fees if any. |
| last updated - 2009-07-07 09:55:11 |
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| 11. I never received a renewal bill and you shut my pager off, how come? |
Directpage makes every effort possible to contact you for service renewal.
1st, We send an E-Bill to the email address we have on file by the 16th of the month before your bill is actually due
2nd, If payment is not received by the 15th of the month due, we send a courtesy page to your pager with the phone number 1-866-473-1295.
When called, you will hear a friendly courtesy message reminding you that your pager service payment is now due.
3rd, We also send a hard copy friendly payment reminder to your physical mailing address if we have not received payment by the 15th of the month payment is due.
And lastly, if payment is still not received, service will be discontinued at the end of your last month of prepaid service.
Now, if you have moved and/or changed your email address or have a spam blocker that is blocking e-bills sent from info@directpage.com and your pager battery is dead or the pager is turned off and you have neglected to notify us of your address change and/or email address change, these would most likely be reasons why you did not receive your directpage renewal notice and result in your pager being disconnected. |
| last updated - 2009-07-07 09:55:47 |
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| 12. I am going on vacation, will I be able to receive pages outside of my home coverage area? |
If you have a local pager service and are traveling, give us a call before you go and we can verify if your pager will work in the area that you are traveling to.
If we are able to provide service, we will need to change your coverage area when you arrive at your destination. Call us toll free at 1-800-908-2337. |
| last updated - 2009-07-07 09:56:01 |
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| 13. I am just not happy! |
The pager I ordered does not function the way I thought it would.
I expected my pager to take the place of my cellphone and it just isn't doing what I thought it would.
My pager doesn't get all of the pages sent to it when I am 20 feet under the basement in my building's ventilation system.
I don't understand why my batteries don't last forever.
I am not happy with the content of the FREE news info on my alpha numeric pager.
Directpage has been selling pagers to businesses and consumers for over 18 years and although we have thousands of satisified customers that renew service year after year...Amazingly enough...Even with the best of intentions, we have found that we just can't please everyone all of the time. Regardless if it was a misunderstanding, miscommunication, or just the setting of unrealistic expectations. Bottom line, if you are not satisfied for any reason, send back your pager within 30 days of receipt and we will refund your purchase (less shipping and 10% restocking fee).
Don't sweat the small stuff, if the beeper doesn't work the way you hoped, send it back. It's that simple. (by the way, from the sublime to the ridiculous...We have actually heard each of the comments listed above at least once :) |
| last updated - 2009-07-07 09:56:41 |
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| 14. I'm in New York City with local coverage, my husband is in Chicago. Will I get paged if my husband calls me from Chicago? |
Yes, the person paging you can be anywhere in the world, as long as they are calling you from a touch tone phone and your pager is in it's home coverage area, the pager will get paged.
Now if you are traveling along with your pager, you will need extended range or Nationwide coverage. |
| last updated - 2009-07-07 09:56:54 |
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| 15. How come there is a 10 day hold on check and money order payments? |
Quite simply, checks and money orders can be reported lost, stolen, be fraudulent or have insufficient funds.
Over the years, Directpage has had cashiers checks, certified checks, company checks, personal checks as well as money orders returned unpaid for various reasons.
We hold orders for 10 business days from receipt of payment to protect our financial interests.
In todays world of electronic commerce, most consumers and businesses have access to a credit or debit card which is more convenient and faster to use as well as offers protection and built in safeguards for both the consumer and the merchant.
It's your choice how you would like to pay. Just keep in mind that checks and money orders will delay your order by a minimum of 10 days from the time we receive payment.
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| last updated - 2009-07-07 09:58:00 |
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| 16. What is the modem number I need if I want to send an alpha text message? |
One way alpha pagers on the USA Mobility network with an email address ending in "archwireless.net" use modem number 1-800-250-6325.
It is necessary to use the full 10 digit pager phone number when using alpha dispatch software that utilizes the dial up modem number.
If your pager is on the American Messaging Network, please contact us for the modem number for your area. |
| last updated - 2011-12-28 07:14:20 |
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| 17. I checked coverage for my zip code and it says there is no coverage available. If I choose regional or full regional coverage...will my pager work? |
In a word...No.
If you choose regional, full regional or for that matter, nationwide coverage, paging service will be expanded to the areas that offer coverage within the region you choose. However, if there is no paging coverage in an area to begin with, the pager will still not receive pages.
A paging transmitter needs to be in the area for a pager to receive, if there is no transmitter, there will be no coverage regardless of the expanded coverage option chosen.
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| last updated - 2009-07-07 09:58:17 |
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| 18. Is there any way I can keep my existing pager number if I switch to Directpage? |
Everyday we receive calls regarding keeping an existing pager phone number and transferring service to Directpage. Does this sound like your situation? "I've had my old pager number for 20 years and it's printed on the side of my truck, my business cards and everyone and their brother has my pager number"
If you have an existing pager phone number through another paging provider, we may be able to obtain your pager phone number under the following conditions:
The underlying paging service must be through the paging carrier USA Mobility also known as Arch Wireless, Metrocall and Weblink Wireless.
If the number is active through a paging reseller that is still in business, the paging reseller must be willing to transfer your existing pager w/ service to Directpage, this is at the option of your existing paging reseller and is not mandatory by law.
Once your existing paging reseller contacts USA mobility to initiate the transfer, it may take a minimum of 2 business days for the transfer to occur.
Once the transfer occurs, Directpage will be able to transfer your pager number to a new Directpage Pager unless the pager phone number is on "rationalization".
Rationalization is if the pager number is scheduled to be relinquished to the phone company. Rationalized pager numbers cannot be transferred to new pagers or reactivated once they are deactivated.
If your existing paging company has gone out of business, contact Directpage and advise of the situation.
Directpage may be able to obtain your old pager phone number if in fact your old paging company has closed and the number has not yet been transferred to another paging company.
Unlike cellphones, pager numbers are not portable under the number portability act, therefore unless the circumstances above are met, we will not be able to capture your old pager phone number. An alternative to use if we cannot obtain your old pager phone number is if you have voicemail on your old pager phone number, simply leave the old number turned on for a few months with an outgoing voice greeting advising callers to call your new Directpage pager phone number. |
| last updated - 2009-07-07 10:00:25 |
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| 19. I purchased my pager online in January of last year and got a bonus month of service for doing so, why am I getting a bill in December? Shouldn't I be do in February? |
Directpage sends renewal bills one month before the billing due date.
We also calculate a 30 day prepaid grace period into the due date.
Therefore, if for any reason you are running late, your service will not discontinue the very next day after the due date.
In over 20 years of dealing with the paging business, we know that for whatever reason, payments are not always made on time.
Regardless if it's due to budgeting issues, lost or forgotten bills or payments/bills that get lost in the mail, we have found that billing ahead of time and using the last month of prepaid service as a 30 day prepaid grace period, works best.
Using the question above as an example, the bill sent in December is due January 1st, if not paid or payment arrangements made after several notifications by email, mail and pager, service will suspend on the 11th.
If the bill still remains unpaid, service will disconnect on the last day of the calendar month. This allows plenty of time for billing and service issues to be resolved before permanent discontinuance of service.
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| last updated - 2011-02-12 05:12:23 |
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| 20. How does Virtual paging work? |
| Quite simply....Virtual paging works EXACTLY the same as a regular pager, the ONLY difference is the destination of the page is no longer your pager, it's your cellular phone and/or email address.
For example, if your friend pages you with the number "1234" which would normally display on your pager, it would now display on your phone in a text message or in an email. That's it. You get the convenience of carrying just a phone rather than a phone and a pager and you can receive pages everywhere your phone has service without needing to pay for expanded coverage as you would with a standard pager. |
| last updated - 2011-02-12 05:15:46 |
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