Shipping Information

Shipping Information...


Most In-stock Items ship within 3 business days of order date.  If selecting first class mail shipping, Please allow up to 10 days from order/payment date for delivery.  However, due to various circumstances including but not limited to holiday high volume mailing periods, shipping may take longer than usual. Items purchased under the same order are not necessarily always shipped together. If you have a question regarding shipping time for a specific item, please feel free to call or e-mail us. We are always happy to be of assistance. We strongly recommend that if you are under strict time constraints for delivery, please select an expedited shipping method and advise us of your situation.

General Information

All items ordered are subject to availability.

Shipping and handling charges are applied for each address you ship to. 

When paying by credit card or paypal, we must ship to the credit card billing address.  If we receive an order with a shipping address different than the credit card or paypal billing address without prior authorization, the order may be canceled and refunded.

When paying by check or money order, please make payable to Directpage. Orders will not ship until check clears our bank (minimum 5 day hold).  A $25 return check fee will be applied in the event of a return check.  We recommend using a credit/debit card for quickest processing time.

For shipments going to a New Jersey delivery address, 6.875% sales tax will be added to all taxable items.

Directpage is only permitted to fill orders placed for delivery in the United States.

We do not currently accept international orders.

         Shipping Time

Please allow  at least 4 to 7 business days from ship date for the delivery of most store items. However, shipping may take longer during some holidays. If you have a question regarding shipping time for a specific item, please feel free to call or e-mail us. We are always happy to be of assistance. Items purchased under the same order are not necessarily always shipped together.

Shipping Options and Rates:

You may choose from the following shipping options: 

    • First Class Mail Shipping ($3.00 with a 7 to 10 day delivery time from order/payment date)
    • Priority Mail Shipping ($9.95 with a 4 to 7 day delivery time from order/payment date )
    • Express Mail Shipping* ($25.00 with a 1 to 2 day delivery time from ship date )
    • UPS Ground ($11.95 with a 1 to 7 day delivery time from ship date depending on shipping address)
    • UPS 2 day* ($25.00 with a 2 day delivery time from ship date not counting weekends)
    • UPS Overnight* ($45 with next business day delivery if ordered by 4pm eastern time)
    • UPS Priority Overnight* ($60 with next business day delivery by 10:30am if ordered by 4pm eastern time)
    • UPS Priority Overnight with Saturday delivery* ($75 with Saturday delivery by 12noon if ordered by 4pm eastern time on Friday)

 

  • Orders placed after 4pm on Friday and anytime on Saturday or Sunday will be processed on the following Monday excluding holidays.
  • Most Orders received by 4pm eastern time are processed within 72 hours for all in-stock items.  However, some items may ship later than 72 hours due to unforseen issues with our suppliers.  If we feel that we will be unable to meet our delivery timeframe, you will be notified by email of the situation and expected shipping date.

*Certain items may ship directly from our product suppliers and/or paging providers.  Although most overnight delivery and Express Mail orders will ship the same day if ordered by 4pm, circumstances beyond our control may delay the shipment even if ordered by an expedited shipping method.  Customers placing orders using Express Mail or an Overnight Shipping method that cannot be filled in the timeframe outlined above will be notified via email of the situation and the estimated shipping date and delivery date.  If the estimated timeframe for shipping/delivery is unacceptable, customers may cancel with no penalty.

Expedited Shipping Policy

A minimum shipping charge of $45.00 applies to all orders shipped overnight by UPS or FedEx in the US. Tracking numbers will be provided by e-mail

We are open the following days (unless holiday falls on a weekend) but no orders will ship:  Black Friday, Christmas Eve, New Years Eve, Presidents Day


 

Contact Information:

DirectPage
po box 1089
Vineland, NJ 08362

Toll Free: 1-800-908-BEEP
Toll Free: 1-888-236-8320

Contact Us: DirectPage Support

Regular Business Hours:
Monday-Friday 10am to 7pm eastern time
 

Closed the following Holidays:  Easter Sunday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day,  Christmas Day and New Years Day.  Open all other holidays unless holiday falls on a weekend.  Emergency technicians are on call during all closed and reduced hour holidays.

 

DirectPage Return and Exchange Policies

Return and Exchange Policies 

 

DirectPage Customer Satisfaction

It is our goal to provide our customers with total satisfaction before, during and after the ordering process.

 

Before you order, We invite you to shop, compare and ask questions. Do not hesitate to contact us via our toll free customer care phone number or e-mail us with your questions, We want to help you make the most educated choice when selecting your wireless product or service.

 

During the ordering process, We aim to please. Let us know if you need a special shipping method or if you have had a previous problem with signal reception in your area. Information that you provide can help us recommend the best frequencies and service features for your particular location and wireless needs.

 

After the sale is extremely important to us. Let us know immediately if you are having any problem with reception of your pages or if a product is not meeting your expectations. We can make many adjustments over the phone regarding coverage areas, voicemail options, alpha numeric options, etc. If your pager is not functioning properly at any time during your service with Directpage, it may be covered under our Maintenance program or loss/theft/damage protection plans.

 

Exchange Policy

During the first 60 days after receipt of your new pager, You may exchange it for another pager and receive full credit of your purchase price towards the new pager (less shipping fees and any airtime used) as long as the pager to be exchanged is in like new condition complete with instructions and packaging.

If any item is missing, broken or scratched, a return/exchange fee may apply.

For further information regarding our Customer Satisfaction, Return and Exchange policies, please contact DirectPage at 1-800-908-2337 ext 2.

 

Refund / Cancellation Policies

Refunds may be issued within the first 30 days of payment. If a request is made to cancel paging service after 30 days of payment date, no refunds will be issued.

Cancellations

 

Due to the nature of our prepaid paging offers which include substantial discounts for the prepayment of semi annual, annual and biennial payments we are unable to issue refunds for unused service, however, we are able to credit your account for paging service for the future reconnect of your pager.  This credit may be applied anytime within 12 months of your disconnect request and is transferrible in the event you sell or give your pager to another individual.

 

If you pager should malfunction and no longer receives pages, please contact us immediately. We are unable to credit your account for service if you do not notify us first and request service be suspended during the time you are waiting for a replacement pager.

 

Return Policy

DirectPage offers a 30 day money back satisfaction guarantee on all orders placed on-line through our website or via our toll free customer care center phone lines.

 

During the first 30 days after receipt of your new pager, DirectPage will honor a refund request for the purchase price (not including shipping fees) less a 10% restocking fee* under the following circumstances:

Item specified in order was not the pager received and a replacement pager would not be practical.

Item did not work properly and Directpage could not rectify the problem.

Extenuating Circumstances that would create a hardship for our customer.

 

Maintenance Plan

DirectPage pager service includes at no additional charge a maintenance plan.

If a DirectPage pager malfunctions that is on a current (not past due or disconnected) account, DirectPage will send a replacement pager via first class mail along with a self-addressed postage paid return envelope for the return of the malfunctioning pager.

For the purposes of this service, DirectPage defines a malfunctioning pager as a pager in good condition with no physical defects that was not dropped, lost, stolen, liquid damaged or otherwise physically abused that may have caused the malfunction. 

If the pager was working fine and then stops receiving pages, DirectPage will consider this a malfunction covered by our maintenance plan.  DirectPage reserves the right to charge the full replacement price if after receiving the malfunctioning pager determines that the pager was abused and/or liquid damaged or otherwise not covered by our maintenance plan.

Broken housings, cracked LCD displays, missing buttons as well as other physical damage are not covered under the DirectPage Maintenance plan.

DirectPage will ship at the customer's expense via a faster shipping method if customer desires.

*10% restocking fee applies to total of order including service, for example,if returning one of our free pager offers that was purchased with 12 months of service at $143.40, the refund will be in the amount of $129.06 which is the amount of the total sale less 10%.  If additional shipping fees were paid, the shipping will not be refunded.